Halbinsel Mazda - Stay far away from this Mazda dealer.

Livingston, New Jersey 0 comments
Not resolved

Update by user Feb 09, 2012

As of February 9th I have not heard anything from this dealer. And I don\' expect to.

Original review posted by user Jan 09, 2012

On August 24th, 2011 we started a 6 week road trip to the West coast. We left Bucyrus, Ohio in our 2004

Mazdaspeed MX5 that had about 35K trouble free miles. Our first night was spent at Ludington State Park.

The next planned stop was Munising, Michigan. When getting close to Munising the Mazda stalled but then

was able to restart it after turning the key off then on. We found a Munising City Campground with the car

stalling many times and was able to restart. The Check Engine light came on after the first stall.

The next morning I stopped at a Munising NAPA store to ask if they could read the code that was set. They

said that they could not read the code but an independent auto repair shop next door may be able to help. I

went to the repair shop and asked if they would read the trouble code. Within five minutes they read a code of

P0335 with a high end code reader and did not erase the code. A code of P0335 indicates a bad crank

sensor. When asked how much I owed, the shop owner said nothing and said that he was too busy to work

on my car. He did say that there was a Mazda dealer in Escanaba.

We then headed for the Mazda dealer in Escanaba with the car stalling many times. When we arrived at the

Mazda dealer, Halbinsel Inc., I told Jason in the service department what the car was doing and that it set a

P0335 error code.

Jason told me that they would have to verify the problem with their "computer" with a charge of $95.00. A

couple hours later Jason said the "computer" found a code of P0335 and the crank sensor was bad. This was

Friday and Jason said they could have a new crank sensor Monday morning. Before going to Halbinsel I

stopped at a CarQuest auto parts store located next to Habinsel. They said they could have the crank sensor

the next morning, Saturday. Jason said that they could install the

crank sensor I provided.

We stayed in a motel in Escanaba and Saturday morning purchased the crank sensor and took it to

Halbinsel. Jason said they would only charge $47.50 to install the part. The crank sensor is mounted in front

of the engine with one bolt and an electrical connection. A few hours later the car was done. I asked for the

old part that looked exactly like the part I provided and we headed west.

The car ran great for fifty miles then stalled. Same problem. I told my wife the car could not be trusted, turned

around and headed back to Ohio. We stopped at Halbinsel and told Jason that the car was doing the same

thing. Jason said they would credit me the $95.00 diagnostic charge. (as of 10-18-2011 it has not)

To save time we traveled on Interstate highways. With the heavy traffic it was very scary when the car stalled,

many times. On Sunday the car stalled and would not start north of Ann Arbor. For the first time in my life I

called a tow truck. A $227.70 charge got the car towed to Brown Mazda in Toledo, Ohio.

We stayed in Toledo Sunday night and went to Brown Mazda Monday morning.

I told Tom Carr, service advisor about the problem and said that we were taking another car on our west road

trip. I stopped at Brown's parts department and showed them the crank sensor. They said the part (crank

sensor) was not a Mazda OEM part. I purchased the car new and it has all the original parts. When we

returned from our trip I took the crank sensor to a CarQuest dealer in Columbus, Ohio. I told the manager

what happened, he said the part was a CarQuest part and did not appear to have been installed. I was

refunded the $93.38 cost for the crank sensor.

I called Jason about not receiving the $95.00 refund and also asked for a refund of $47.50 for labor for not

installing the crank sensor. Jason asked for my MasterCard number. As of 10-28-2011 I have not received a

credit.

After starting again on our west road trip I called Brown Mazda. Tom Carr said the problem was a bad main

engine relay ($26.44) and the car would be done Wednesday after the relay came in. I told Tom we would

pick up the car when we return in a month or so.

Main Points

If this Mazda dealer did not have expertise and tools to correctly diagnose the problem they should have

told me up front and I would have taken the car to another repair facility.

I did not witness the work being done on the car and had to ask for the "replaced part". Another Mazda

dealer ( Brown, Toledo ) verified the returned part was not an OEM Mazda part. At a company owned

CarQuest store in Columbus the manager inspected the crank sensor as never being used and

refunded the full purchase price.

All this makes me believe that Halbinsel Inc. never installed the provided part.

I'm asking for a refund for all labor charges for work that was never done.

None has been received as of 1-9-2012

Review about: Auto Service.

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